The WooCommerce Help Ticket System (WCSTS) seamlessly integrates into your WooCommerce set up including a system to mange consumer and order help tickets!
On this approach the Store admin can simply maintain observe and provides help for order and customers points!
Be aware: The plugin, like WordPress, requires a minimal 5.5 PHP model.
(Store admin account)
(Store admin account)
How you can routinely replace the plugin
To obtain automated updates simply set up and configure the Envato updater plugin: httpss://goo.gl/pkJS33 .The official information that explains tips on how to configure it may be discovered within the following hyperlink: httpss://envato.com/market-plugin .
WCSTS extends WooCommerce including a system to handle help tickets. Through WCSTS might be managed three totally different ticket sorts:
- Order tickets: associated to orders points
- Consumer tickets: realted to customers points
- New Pay Per Ticket: For extra particulars learn the associated paragraph
Order and Consumer tickets might be submitted by the consumer immediately by way of frontend pages. Store admin can handle tickets utilizing the particular backend space.
Moreover the plugin permits e mail notifications, customized texts and plenty of different customizations to raised personalize the system in response to the store admin wants!
As soon as activated, the plugin seamlessly provides a ticket space in all frontend order particulars pages (My Account web page -> Orders -> choose any order). On this particular space the consumer can submit new tickets request help for that exact orders, learn the admin replies for the already submitted tickets and submit new messages.
Optionally the consumer can even connect a number of information. As soon as a ticket is submitted, the client and the admin can optionally obtain a notification e mail (notification system and attachment by default are disabled. Allow them by way of the Choices menu).
Order ticket system will also be utterly disabled or it may be disabled just for the desidered order statuses. Simply go to the plugin Choices menu and configure its show settings in response to your wants!
Is routinely displayed within the My account web page in its personal tab known as Private Ticket Ara (textual content might be personalized by way of texts menu) and might optionally be
displayed in any frontend web page through the use of the particular [wcsts_ticket_area] shortcode. This ticket kind works in the identical approach of order ticket for the exception
that it’s related to a selected consumer (the consumer should be logged to entry the ticket space) fairly than an order.
As soon as a ticket is submitted, the client and the admin can optionally obtain a notification e mail (notification system by default is disabled. It may be enabled by way of the Choices menu).
NOTE: to customise the login message, simply use the next format: [wcsts_ticket_area]Kind the message you need to show, html code is accepted[/wcsts_ticket_area]
Pay Per Ticket
The store supervisor can now bind to any product (or variant) numerous questions that an consumer can ask. As soon as the product is bought and the order is payed (or marked as accomplished), the plugin will
routinely open a particular Pay Per Ticket by which the admin can maintain observe of the consumer questions. Product amount will have an effect on the variety of questions that the consumer will be capable of ask.
To assign the variety of inquiries to a product, simply edit it and within the Normal tab you’ll discover an enter area title Questions quantity. For variable product, the Query quantity setting will probably be editable for every variant by way of the Variations tab.
- The admin binds 6 inquiries to Product 1
- The consumer buys 2xProduct 1
- As soon as the order will probably be payed, The plugin will open a Pay Per Ticket having 12 questions
Variety of questions left might be editable by the admin utilizing the ticket edit web page.
The consumer can purchase a number of merchandise having questions binded to them. The plugin will open a ticket for every of them
Pay per ticket space is displayed within the frontend through the use of the particular [wcsts_pay_per_ticket_area] shortcode in any web page supporting shortcodes. The ticket space will probably be displayed just for registered customers, for non registered customers
will probably be displayed a login message. To customise the login message, simply use the next format: [wcsts_pay_per_ticket_area]Kind the message you need to show, html code is accepted[/wcsts_pay_per_ticket_area]
Be aware: if an order is deleted or marked as failed, cancelled or refounded, the related pay per tickets will probably be deleted too. As soon as a ticket reaches Zero questions left, the consumer
will probably be routinely marked as closed.
Be aware for WooCommerce Subscriptions customers: In case of a subscription product, each time a renewal happens, the plugin will reset the pay per ticket query quantity related to it. The pay per ticket will probably be routinely created
in accordance the oder fee standing, not the subscription standing.
Optionally you may allow information attachment for reply messages and tickets. You may set file measurement restrict and configure which information sorts are accepted. Moreover, due to the “chunk add” system, the plugin
permits to add any file measurement!
Use case: File approval system
Ticket system can be utilized additionally as File approval system. Because of the file chunk add system, your clients will be capable of connect any file measurement to every ticket (you may, nevertheless, restrict the variety of the uploadable information, measurement, and kinds).
You may then reject the add(s) by merely reply to the ticket (optionally the consumer will probably be notified by way of e mail) and finally connect information to your reply.
Every message may have its personal attachments (that may be finally deleted) with a view to maintain observe of the attachment historical past!
Would you prefer to outline a set of predefined solutions that may be recently recalled when managing a ticket? You may! Simply entry to the Predefined solutions menu and create them!
These reply will probably be obtainable to all of the admins that will probably be recently answering the ticket!
Wealthy textual content and Tiny MCE on Frontend
Optionally you too can allow the Tiny MCE editor for frontend ticket textareas! On this approach your clients will be capable of enter wealthy texts!
To allow this feature simply go within the plugin choices menu and allow the Allow Tiny mce editor for ticket message space on frontend possibility.
The store admin by way of the backend Ticket system managment space will be capable of maintain observe of all of the submitted tickets. Within the ticket listing desk, the store admin can without delay retrieve
the next data:
- Kind: might be Order or Consumer. It’s wanted to determine if the ticket is related to a selected order or to a selected consumer
- Related Consumer/Order id
- Standing: It may be Open, In Progress or Closed
- Precedence: priorities might be personalized utilizing the particular menu
- New message counter: it helps to raised determine if an consumer replied to ticket
- Topic: ticket topic
- Ticekt open date
- Ticekt final consumer reply date
Deleting a ticket, the system will delete all its associated metainfo together with attachments! On this approach your server and your db will probably be all the time clear!
Clicking on a ticket, the Admin can edit its data, learn buyer private information, obtain (and delete) attachments and reply to the consumer. On ticket particulars web page might be additionally overiden the notification emails recipient(s)
Assign ticket to particular admin customers for higher managment
Optionally you may assign tickets to particular admins customers (which have edit_posts functionality) and notify them. You may as well optionally filter their ticket listing with a view to show solely tickets assigned to them.
To try this, simply go to the choices menu and set the Show all tickets to non Administrator customers (admin space) in accordance your wants.
Choosing the “show all tickets” choices, the admins will be capable of filter the listing displaying solely the ticket assigned to them (within the prime of the ticket listing they’ll discover a filter to do this).
NOTE: Administrator customers will probably be ready all the time to see all of the tickets.
Beside the default Open, In progress and Closed ticket statuses, the store admin can outline his personal customized statuses!
Automated order tickets
WCSTS plugin lets you create ticket routinely every time the order hits a selected standing! As well as you may arrange a primary message to routinely embody when the ticket is created.
Choices & customizations
The plugin permits the store admin many customization, as:
- Consumer/Order ticket topic kind: Topic might be an open textual content (with lenght restrict) or a choose menu by which the consumer has to pick out one of many preselected subjects (Use the textual content menu to configure them)
- Messages and topic lenght restrict
- Disable order ticket system: disabling the ticket space will not be confirmed on each order particulars web page. The store admin will probably be nonetheless capable of show the Consumer
ticket space utilizing the [wcsts_ticket_area] shortcode
- Attachments: allow attachments, variety of attachable file, measurement and kinds
- Electronic mail notification system: allow disable consumer and/or admin notifications
- Show ticket standing on frontend
- Permit customers to assign a precedence to the simply created ticket
The store admin can customise the next texts:
- New ticket description: displayed on the brand new ticket field. It may comprise varied data, like ticket avarage processing instances
- New ticket “succesfully submitted” message: This message is displayed after a ticket has been succesfully submitted by the consumer
- Notification emails topic and physique: All e mail topic and messages might be personalized. Moreover can be utilized particular place holder like , message, ticket_id
to embed dinamic content material in regards to the present ticket message.
The plugin is appropriate with WPML. To translate dynamic texts, simply go to the Textual content menu, change language utilizing the WPML language selector and enter e textual content. In case of
preselected subjects, Keep in mind to create the translations for every language.
Order ticket space
Consumer ticket space (My account web page tab)
Consumer ticket space (Shortcode)
Show ticket standing (optionally)
Assing tickets to particular admin customers
Filter ticket listing displaying solely those assigned
Customise textual content menu
Notification e mail
Consumer new ticket submission affirmation
Pay Per Ticket
Fronted space, uset the [wcsts_pay_per_ticket_area] to show.
Admin merchandise edit web page
Admin merchandise listing web page
Admin ticket edit web page
= 11.9 - 27.09.19 = * Fastened a difficulty associated to WooCommerce Subscriptions plugin = 11.8 - 18.09.19 = * Added new choice to mark order tickets as closed when the order hits the "accomplished" standing = 11.7 - 29.05.19 = * Added new choice to disable the "fee detection" course of for pay per tickets = 11.6 - 15.05.19 = * Inside libraries replace = 11.5 - 24.03.19 = * Minor bugfix = 11.4 - 21.03.19 = * Added choice to disable new ticket opening for "consumer ticket" kind = 11.3 - 16.03.19 = * Minor bugfix = 11.2 - 20.01.19 = * Fastened a difficulty with new traces and predefined reply = 11.1 - 19.01.19 = * Added new choice to disable the "Get assist" button on orders listing web page = 11.0 - 17.01.19 = * Fastened a difficulty with ticket desk web page = 10.9 - 17.01.19 = * Minor bugfix = 10.8 - 16.01.19 = * Is now potential consumer some shortcode for replies