Petnet’s smart pet feeder system is back after a week-long outage, but customers are still waiting for answers – TechCrunch

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Petnet, the sensible pet feeder backed by buyers including Petco, lately skilled a week-long system outage affecting its second-generation SmartFeeders. Whereas the startup’s customer support lately tweeted that its SmartFeeders and app’s performance have been restored, Petnet’s lack of responsiveness continues to go away many purchasers pissed off and confused.

Petnet first announced on Feb. 14 that it was investigating a system outage affecting its second-generation SmartFeeders that made the feeders look like offline. The corporate mentioned in a tweet that the SmartFeeders have been nonetheless capable of dispense on schedule, however a number of clients replied that their units had additionally stopped shelling out meals or weren’t shelling out it on schedule.

On Feb. 19, the corporate said that it’s “working intently with our third-party service supplier regarding the outage,” earlier than announcing on Feb. 22 that the SmartFeeders are returning on-line.

Throughout that point, clients voiced frustration on the firm’s lack of responses to their questions on Twitter and Fb. Messages to the corporate’s help electronic mail and CEO Carlos Herrera have been undeliverable.

TechCrunch tried contacting their emails and bought supply failure notices. A message despatched to their Twitter account was additionally not replied to. We’ve contacted the corporate once more for remark.

Petnet additionally experienced a similar system outage last month.

In line with Crunchbase, has raised $14.9 million because it was based in 2012, together with a Sequence A led by Petco.

In an announcement despatched to TechCrunch over the weekend earlier than Petnet mentioned the outage was resolved, a Petco consultant mentioned “Petco is a minor and passive investor in Petnet, however we shouldn’t have any involvement within the firm’s operations nor perception into the system outage they’re at the moment experiencing.

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